27 May 2022
Notification of data breach incident of third party supplier
We wish to inform customers of a data breach incident that occurred with our third-party supplier, Absolute Results. Absolute Results is a marketing agency used by the automotive retailing industry across North America, UK, Europe and Australia.
Our dealership was recently contacted by Absolute Results in relation to a cybersecurity incident. Absolute Results’ investigation found an unauthorised party accessed its on-premise server environment, spread malware, and accessed and copied certain files. Their investigation did not determine exactly which files were impacted, however as our dealership has used Absolute Results’ services, we wish to inform our sales and service customers that they may be impacted by this incident.
The types of personal information potentially impacted include, name, address, email address, phone number, vehicle description, VIN, sale date and last service date.
We do not consider there to be an immediate risk of harm, but cybercriminals are known to use personal information for phishing attacks or social engineering to trick you into giving them more of your information. To minimise these risks, we recommend that you change your email account password to a strong passphrase you have not used before and enable multi-factor authentication where possible. Do not open attachments or click on links in emails or social media messages if you are unsure if the sender is genuine. Take care on phone calls by not sharing your personal information until you are certain who you are speaking with.
For help on how to identify a scam and protect yourself go to www.scamwatch.gov.au or www.cyber.gov.au/acsc/individuals-and-families. If you believe that there has been any recent unknown activity or unexpected adverse impact on your credit history, you can contact any of the following organisations to obtain a credit history report:
|1300 734 806
|1300 783 684
Unfortunately, cybercrime is a regular occurrence impacting businesses and individuals globally. Whilst we are disappointed that this data breach has occurred, we believe that being open and transparent and working hand in hand with our customers and suppliers maintains trust as we work together to combat cybercrime.
If you have any questions or concerns, please don’t hesitate to contact us at firstname.lastname@example.org